Contact
Three paths in. Each one carries its own SLA.
Use the path that matches your reason. Provider responds in writing from @get.offbrain.ai only — no SMS, no DM, no phone unless you ask. SLA below is to first response, not to resolution.
Project intake
1dResponse within 1 business day.
New pilots, scoping, SOW questions, in-flight engagement issues.
Or use the intake form →Anti-bypass reports
3dResponse within 3 business days.
Creators: report off-platform client contact in violation of Att. A §7. Subject line: anti-bypass. You keep your incentive; reporter bonus may apply.
Read the §7 framing →Privacy & data requests
10dResponse within 10 business days.
Access, correction, deletion, withdrawal, objection, port, complaint, suppression appeal. Buyer DPA inquiries.
Submit a privacy request →Provider entity: Offbrain Research, LLC. Pilot phase, US-only.